If you think we have let you down in any way, or if our service is not what you have expected, please let us know.
We will do our best to resolve the issue quickly. (Please see our FSG for our internal dispute resolution process).
If your complaint cannot be resolved within 20 business days to your satisfaction, you have the right to refer the matter to Financial Ombudsman Service (FOS) which we are a member, for further consideration and/or review.
FOS is an ASIC approved external dispute resolution service accessible to clients free of charge.
Further details on our complaints handling can be found in our PDS.
BY POST: Financial Ombudsman Service Limited
(FOS) GPO Box 3 MELBOURNE VIC 3001
BY PHONE: Toll Free: 1300 780808
BY EMAIL: firstname.lastname@example.org